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Most Canadians Think They Understand Credit. Half Don't Know How Scores Are Actually Calculated.
By Christina Pentlichuk profile image Christina Pentlichuk
4 min read

Most Canadians Think They Understand Credit. Half Don't Know How Scores Are Actually Calculated.

Lisa paid her Visa bill in full every month for six years. She kept her utilization under 30%. She'd never been late. When she applied for a mortgage in March 2025, her score was 714, good, not great. Her friend Jordan, who carried a $1,200 balance and made minimum payments, had a 748. Lisa couldn't make sense of it until the broker pointed to one line on her report: average age of credit, 2.1 years. Jordan's oldest card was from 2012.

The thing Lisa had done wrong, in the score's logic, was closing her student credit card when she graduated. It had been open since 2015. When she closed it in 2023, her average age of credit dropped by more than half. The payment history stayed clean. The utilization stayed low. But the algorithm cares about duration, and closing that old account made her file look newer than it was.

Payment History Beats Everything, But Most People Don't Know What Comes Next

Most Canadians express confidence in their understanding of credit scores, yet significant knowledge gaps remain. The same survey found that roughly 47% of respondents couldn't correctly identify the factors that influence those scores. Payment history accounts for about 35% of the total calculation, the single largest component, but after that, the weighting gets murkier in most people's minds.

Credit utilization comes second, at roughly 30%. That's the ratio of your balance to your limit. Keep it below 30% and the score treats you as low-risk. Push it above 50%, even if you pay it off every month, and the number drops. The score doesn't care whether you pay interest. It cares about the snapshot of your balance when the lender reports it to Equifax or TransUnion.

Many Canadians believe carrying a small balance and paying interest proves they can handle debt. The score doesn't see it that way. Paying in full is optimal. The myth persists because it sounds intuitive, surely using credit "responsibly" means demonstrating you can service debt over time. But the algorithm isn't measuring responsibility in the colloquial sense. It's measuring default risk, and people who max out their cards, even temporarily, default more often than people who don't.

The Myths That Cost Money

One of the most durable misconceptions is that checking your own credit score damages it. It doesn't. When you pull your own report through your bank's app or request it from Equifax, that's a soft inquiry. Soft inquiries don't touch the score. Hard inquiries, the kind that happen when you apply for a mortgage or a car loan, do affect it, but the impact is small and temporary, usually under five points for a few months.

The confusion likely stems from the fact that multiple hard inquiries in a short window can signal financial distress. But monitoring your own score as often as you like carries no penalty. The cost of not monitoring is higher. Errors on credit reports are common. A late payment incorrectly attributed to you, or an account you closed still showing as open, can drag the number down for months before you notice.

Another persistent myth: closing old accounts cleans up your file. It does the opposite. Length of credit history accounts for roughly 15% of your score. When you close an old card, especially your oldest one, the average age drops. If that card also had a high limit, your total available credit shrinks, which raises your utilization ratio even if your spending hasn't changed. The score takes a double hit.

The Bureau Gap Nobody Mentions

Equifax and TransUnion are the two main credit bureaus in Canada. They don't always hold the same data. A lender that reports to Equifax but not TransUnion will create a gap. Your Equifax score might reflect that mortgage. Your TransUnion score might not. Landlords, insurers, and some employers check credit. They don't all check the same bureau. Confidence in one number can be misplaced if you've never seen the other.

In 2026, Canadian interest rates remain elevated and lenders are pricing risk more sharply. A score above 760 unlocks the best rates. Between 660 and 759, you're serviceable but you pay a premium. Below 660, access tightens and costs climb. The distance between "I think I understand this" and "I actually do" has become expensive.


Sources

  1. Money.ca - 84% of Canadians understand what affects their credit score, but 47% still face barriers to improving it - 2026-07-22. https://money.ca/news/canada-credit-score-barriers-improvement-survey
  2. myFICO - How are FICO Scores Calculated? - 2025-10-01. https://www.myfico.com/credit-education/whats-in-your-credit-score
  3. Wealthsimple - Credit utilization: the 30% rule explained - 2026-07-03. https://www.wealthsimple.com/en-ca/learn/credit-utilization-30-percent-rule
  4. Credit Resources - Complete Guide to Credit Scores in Canada - 2026-04-01. https://creditresources.ca/credit-score/complete-guide-credit-scores-canada/
  5. WealthNorth - Soft vs Hard Credit Check in Canada 2026: What You Need to Know - 2026-04-22. https://wealthnorth.ca/credit-cards/credit-score/soft-vs-hard-credit-check-canada/
  6. Borrowell - What Credit Score Do You Need for a Mortgage in 2026? - 2026. https://borrowell.com/blog/credit-score-mortgage-canada
  7. Scotiabank - What's a good credit score in Canada (and how to get one)? - 2025-11-06. https://www.scotiabank.com/ca/en/personal/advice-plus/features/posts.what-is-a-good-credit-score.html
  8. Clover Mortgage - What Is a Good Credit Score in Canada? - 2026-02-24. https://clovermortgage.ca/blog/what-good-credit-score-canada/